Privacy Policy

Effective Date: 02/08/2025

At PIHerts, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect any personal information you provide when using our website or contacting us for our services.

1. Who We Are

We are a private investigation business based in St Albans, specialising in discreet and professional infidelity investigations across Hertfordshire, Bedfordshire, and Buckinghamshire.

2. What Information We Collect

We may collect the following types of personal information when you visit our website, complete a contact form, or communicate with us:

  • Your name

  • Email address

  • Phone number

  • Location or address (if relevant)

  • Any information you choose to share in your enquiry

  • IP address and browsing data (via cookies or analytics)

3. How We Use Your Information

We collect your information to:

  • Respond to your enquiry or consultation request

  • Provide our private investigation services

  • Maintain records for legal or administrative purposes

  • Improve the usability and security of our website

  • Send follow-up communication (only if relevant or requested)

We do not use your information for marketing purposes without your explicit consent.

4. Lawful Basis for Processing

We process your personal information based on:

  • Consent – when you voluntarily provide your data

  • Legitimate interest – to respond to genuine service enquiries

  • Legal obligation – where records must be kept for regulatory purposes

5. Data Sharing and Security

We will never sell or share your personal data with third parties for marketing. Your data is stored securely and only accessed by authorised personnel.

We may share information if required by law, court order, or for the protection of legal rights.

6. How Long We Keep Your Data

We keep your data only as long as necessary for the purpose it was collected. This is usually:

  • Enquiry data: 12 months

  • Client data: Up to 6 years (to comply with legal and insurance obligations)

You can request deletion of your data at any time, subject to legal requirements.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, please contact us using the details below.

8. Cookies and Tracking

Our website may use cookies or third-party analytics (e.g. Google Analytics) to improve functionality and monitor usage. You can disable cookies in your browser settings if you prefer.

9. Contact Us

If you have any questions about this privacy policy or how your data is handled, you can contact us at:

PIHerts
Email: contact@piherts.co.uk